The Hotel Cendana offers a convenient 24-hour reception as well as a spa & wellness centre, a business centre and a beauty centre for its guests. For added convenience, it provides a dry cleaning service, a laundry service and meeting rooms. Popular tourist spots are readily accessible from the hotel. Guests can order room service any time of the day.

The rooms feature a DVD player and a CD player as well as a TV with cable / satellite channels. Wireless internet is available throughout the hotel, ensuring you'll have no trouble staying connected during your trip. Each room has amenities such as a mini bar and a safe. Every air-conditioned room has a private bathroom with complimentary toiletries, towels and shower.

Less than 10 minutes drive away are some great places of interest such as the Bonbin Surabaya and Jembatan Merah Plaza Mall, and conveniently there is free private parking available at the Hotel Cendana should you need it. The hotel is within a 10 minute walk to Joko Dolog Statue and Sharp Bamboo Monument and within a 20 minute walk is Submarine Monument. Surabaya city centre is within an easy 10 minute drive. University of Pembangunan Nasional Veteran and Tenth of November Institute of Technology are a 20 minute car ride from the hotel.